Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. Text and other visual information is not displayed properly on the CRT television. What should I do?

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Text and other visual information is not displayed properly on the CRT television. What should I do? Updated date 2020.01.26

Digital terrestrial broadcasting is broadcast at a display ratio of 16: 9.

Since the display ratio of the CRT TV is 4: 3, the display may be partially extended off screen depending on the terrestrial digital tuner setting (zoom function).

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Depending on the manufacturer of the terrestrial digital tuner installed in the room, the zoom function may be enabled, so please try canceling the zoom function using the remote control.
※The buttons on the tuner remote control are usually named 『ズーム"zoom"』, 『画面サイズ"screen size"』, 『画面モード"screen mode"』, etc.

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If the screen size does not change, the connection TV setting may be set to "Wide TV". Check the settings with the menu button.

If there is no improvement, please contact us using the "Inquiry Form" or call the service center.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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