Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

To Category List

Electrical appliances, Furniture, and Equipment

The washing machine stops halfway the cycle. Is it a malfunction?
Operation stop or error display may occur in the following cases. more
An abnormal sound (rattle noise) can be heard when I use the washing machine. What should I do?
Please check the following examples of when an abnormal noise may occur or vibration may increase. more
The laundry is not getting cleaned. What is the cause?
If your laundry is exceeding the capacity of the washing machine, it will be difficult to remove dirt. more
There's water leaking from the water supply hose of the washing machine. What should I do?
If the washing machine faucet is open, first close the faucet to stop the water supply. more
The water hose of the washing machine is too short to reach the water inlet.
Refer to the following. more
The bed in the room has been damaged. What should I do?
In order to arrange replacement or repair, please inform us the cause of damage and the damage status from the "Inquiry Form" or call the service center.(Wooden frame, side frame damage, etc.) more
The apartment's TV stand (caster, glass door, etc.) is damaged. What should I do?
In order to arrange replacement or repair, please inform us the cause of damage and the damage status from the "Inquiry Form" or call the service center. more
The apartment's desk (table) has broken. What should I do?
In order to arrange replacement or repair, please inform us the cause of damage and the damage status from the "Inquiry Form" or call the service center. more

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page