Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

Can I use the emergency operation on the indoor unit of air conditioner?
Please refer to the following more
The installed lighting is too dark. Can you exchange it?
If you would like to change the lighting, we apologize for any inconvenience, but the customers are able to change the lighting. more
I don't know how to remove the light cover on the loft.
Please check the below. more
Instruction manual of home appliances・electric appliances is not found.
When you move in, we will put it a predetermined place collectively. more
I do not know how to remove the lighting cover of the entrance(hallway)
Please refer to the following more
The stopper of the washing machine water supply faucet is up and I can not insert the water supply hose.
For the type that the water supply port of the washing machine is installed on the washer floor tray, just in case the hose comes off, in order to prevent the accident of water leakage, the emergency stopper is operated at the inserting port of the hose more
The water supply hose of the washing machine can not be connected properly. Please tell me how to connect.
Regarding connection of water supply hose, it depends on the type of room. more
There is no water from the washing machine. Is it a malfunction?
If water supply does not start even after turning on the washing machine and pushing the start button, there is a possibility that the water faucet is closed. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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