Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

The terrestrial digital tuner doesn't react to the operation of remote control. Is it broken?
Please refer to the following more
I think we have a cable reception problem.
Confirm that the coaxial cable is properly connected, please insert and remove it once. more
Remote controller(Multi remote) does not work, is it breakdown?
Some of rooms might has the multi remote controller for air conditioner. more
My AC remote control doesn't work.
Please check the following. more
The light on the air conditioner was blinking and the air conditioner stopped working. How should I do?
This is the situation which notify the abnormality of the air conditioner more
Water leaks from the upper level air conditioner outdoor unit(veranda).
When air conditioner generates cold air, moisture contained in the air becomes liquid and it is a mechanism to generate a large amount of water droplets. more
My room's air conditioner doesn't work well so what should I do?
Please check the wind outlet to check the wind, warm or cold and fan speed. more
Water leaks from the air conditioner body (indoor unit). What shoul I do?
Please check the maker・model number and inform us through "inquiry form" or contact the service center. We will arrange dealers and will respond such as reapir. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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