Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

How can I clean the air conditioner?(Inside unit)
Depending on the room condition and the frequency of use of the air conditioner, but we recommend to clean once of 2 weeks. more
Air conditioning of the air conditioner outdoor unit is annoying because it is noisy. How do you manage?
We may improve by repairing the equipment and adjusting the position etc, so please inform us from the "inquiry form" or contact the service center. more
The air conditioner stops suddenly, is it a malfunction?
The installaiton air conditioner is "Automatic timer attached (3 hours operation stopped)", and operation stops automatically after 3 hours have elapsed. more
I do not know how to connect the ground wire.
I do not know how to connect the ground wire. more
A light cover is broken. What should I do?
The following are the details more
When replacing a light bulb(fluorescent light), Can I change it of another type(color etc.) the on installed?
It is fine to choose according to customer's preference such as daylight color, day white color, white color, light bulb color and so on. more
A light bulb (fluorescent light) went out. I don't know what kind of bulb (fluorescent light) I should purchase.
The following are the details more
The fluorescent light in the living room once turns on, but it turns off immediately. Is it broken?
It is considered that the lifetime of the fluorescent light or the malfunction of inverter circuit device is the main cause. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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