Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

To Category List

Electrical appliances, Furniture, and Equipment

Why, I can't turn on the loft lights?
1) may be the type installed your unit has string, perhaps it is on "off" state.Please try to switch on and off.2) Fluorescent light bulbs, glow bulbs (lighting tubes) may be loose.Please try a reatack it3) The bulb or fluorescent light may be out.As fluorescent lights and light bulbs in the room become consumables, we ask to the tenants for the exchange.※ We will replace it free of charge for those who the light bulbs or fluorescent light out within one month after moving in, or subscribe to life support service "plus" and support system "plus".Please let us know from the "Contact Form" or contact the service center. more
Even if the fluorescent lamp is replaced, it will not light up. What is the cause?
Please refer to the following. more
The lid of the washing machine has stopped opening, what should I do?
Try turning the power on and off with the lid lifted. more
Air conditioner doesn't work. Is it broken?
The following are the details more
A living room light went out. What should I do?
The following are the details more
Can I make an individual contract to watch BS and CS broadcasts?
The customer contact the provider directly to apply for the use of pay channel services such as satellite broadcasting. more
The image on the TV is visible but there is no sound. Is it broke?
Make sure that the TV volume is set low or it not set to mute. more
Inquiry of air conditioner maintenance(Other languages)
Please check the following for each languages more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page