Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

The water supply hose of the washing machine can not be connected properly. Please tell me how to connect.
Regarding connection of water supply hose, it depends on the type of room. more
There is no water from the washing machine. Is it a malfunction?
If water supply does not start even after turning on the washing machine and pushing the start button, there is a possibility that the water faucet is closed. more
Can I exchange my futon?
For furniture futon, exchange can be done after 3 months. more
The washing machine does not operate. Is it a malfunction?
Please confirm the following points. more
Food in the refrigerator freezes. What is the cause?
Please refer to the following. more
I broke a dish in the microwave oven. What should I do?
Please refer to the following. more
The microwave oven works but the food is not heated. What should I do?
Please refer to the following. more
I use a microwave to sparkle. What should I do?
Please refer to the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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