Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Front door and Room keys
  3. The door guard of the entrance does not hang properly. What should I do?

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The door guard of the entrance does not hang properly. What should I do? Updated date 2017.07.31

Please refer to the following.

If you have a driver, you can adjust the position up and down by loosening the screw of the door guard receiver installed in the door frame.

After adjusting the position, tighten the screw and fix the door guard receiver again.

If customer's adjustment is difficult, please inform us through "Inquiry form" or contact the service center.

After checking the situation, I will arrange for repair / exchange etc.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

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