Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. The entrance door was damaged by a strong wind. What should I do?

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The entrance door was damaged by a strong wind. What should I do? Updated date 2019.08.30

When opening and closing the entrance door, the doors may be hit by the strong wind and be damaged by generated due to the development of typhoons or low pressure .

When you go out, check the weather conditions carefully, and if a strong wind warning or warning is issued, you should refrain from going out as much as possible to prevent injuries and accidents, or if you need to go out, Please be careful when opening and closing the door.

If the door is damaged by a strong wind, please let us know through the "Inquiry Form" or contact the service center.

For damages caused by customer's negligence (carelessness), repair costs may be incurred.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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Telephone inquiries are also available at the following numbers.


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