Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Front door and Room keys
  3. The front door knob is about to come off. What should I do?

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The front door knob is about to come off. What should I do? Updated date 2019.08.30

The lever tightening part may loosen and wobble during use.

If you have a screwdriver, you can fix the lever by tightening the screw installed on the lever inside the door.

Also, if the lever is hard, loosen the screw a little and the movement will be smooth.

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If it is difficult for the customer to make adjustments, please let us know via the "Inquiry Form"

Please contact the service center.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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