Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Front door and Room keys
  3. How much does it cost to get my key replaced?

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How much does it cost to get my key replaced? Updated date 2017.07.05

Please refer to the following.

Inquiring to the local maintenance brach

Fee (consumption tax included)

10,800 yen for exchange fee and 3,780 yen for travering fee are required. (Total 14,580 yen)

※Payment will be paid by bank transfer after the invoice is issued.

Visiting hours

11:00~18:00 by reservation only.


When arranging key suppliers

Fee (tax included)

10,800 yen for exchange fee, 10,800~16,200 yen for traveling fee・technical fee is required.
(Total 21,600 yen~27,000 yen)

In addition, if you correspond at night, you may receive a dispatch fee of about 5,000 yen separately.

For detailed amounts, please confrim at arrangement.

※Payment will be paid by bank transfer after the invoice is issued.

Visiting hours

When we accept your request, we will let you know about minimum time.

※Depending on trafic condition we will not be able to arrive on time.

In any case, Please inform us of the from "inquiry form" or contact the service center.

In addition, customers who join "Tenant comprehensive service & key security system" or "resident support system", the exchange fee due to lost / stolen keys will be free.


For details of the service, please confirm here.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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