Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Front door and Room keys
  3. The key(card key)

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The key(card key) Updated date 2017.07.05

Please refer to the following

In the case of the card cylinder of the type shown below, it may be difficult to insert the card key depending on the insertion angle, so if it is difficult to insert it, please shift the card insertion slot to the left or right before inserting the card key.


If it does not work properly, please infrom us through "Contact form" or contact the service center.

How to handle card keys

Cards may cause malfunctions in the following casese.

  1. Magnetic error for cards
    Of the two card keys you are handed over, although one can be used, but one can not be used, there is a possibility that a card key that a card key that can not be used is causing magnetic failure.

    Those that exert a magnetic influence on the card key

    Things that may be disturbed by card keys

  2. Contain
    If there is no reaction regardless of which one of the 2 card keys you are handing in, there is a possibility of a malfunction of the cylinder body.
    Also, if sand, dust, water etc. enter the cylinder, it may cause malfuction.
    Please be sure to turn the insertion port of the cylinder downward after locking / unlocking.




For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

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Telephone inquiries are also available at the following numbers.


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