Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Front door and Room keys
  3. How to operate the internal key (thumbturn)?

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How to operate the internal key (thumbturn)? Updated date 2019.10.25

The operation method varies depending on the shape of the thumb turn. Please refer to the following.

●Knob type

●Knob push-in type

●Knob drawer type