Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Front door and Room keys
  3. What should I do when I can't remove the key?

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What should I do when I can't remove the key? Updated date 2019.11.26

The location (angle) from which the key can be removed is fixed.

Due to dirt and dust adhering and deterioration, it may be difficult to turn or the angle of removal may be narrow.

It may be improved with a commercially available "lubricating spray for keyholes".

※Please note that using a lubricant other than the one for the key may cause dust and dirt to stick and deteriorate even further.

■Opnus Key: "Opnus" is engraved on the key.
Pull out the key horizontally

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■ MIWA Key: "MIWA" is engraved on the key.
Pull out the key horizontally

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※The shape of the key cylinder (insertion opening) may be different

■SHOWA Key: "FMK" or "SHOWA" is engraved on the key.
Pull out the key vertically

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※The shape of the key cylinder (insertion opening) may be different

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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