Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Front door and Room keys

To Category List

Front door and Room keys

I have broken the mirror in my room. What should I do?
`We will arrange for repair etc., so please inform us of the cause of damage and the status of damage from the "Contact Form" or contact the service center. more
Is it possible to change the key for my entrance door? Can I replace a door lock by myself?
To request to change the key, please contact us with an inquiry form or a phone call. Since we may not be able to deal with emergency situations, please refrain from a door lock replacement by yourself. more
What is my room key number?
It is 7 digits ~ 10 digits number stamped on the room key.It's different to check depending on the type of the key. Please check the below. more
Please be careful not to lose your room key
Inquiry of lost key has increased. If you lose your key, there are not only obstacles on daily life, but unnecessary expenses are generated. Please handle your key with care. more
The door guard of the entrance does not hang properly. What should I do?
Please refer to the following. more
I can not open and close the postbox on the door.
If you have a screw driver, you can fix it by yourself. more
Can you borrow the key of the room at the store?
If you are the resident, you can borrow the key temporarily. more
How much does it cost to get my key replaced?
Please refer to the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page