Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Front door and Room keys

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Front door and Room keys

The key(card key)
Please refer to the following more
If I lost my key but I have a spare key, can I still use it as it is?
No problem. more
Please tell me how to operate(keys)
Since the operation method varies depending on the shape of the key, please refer to the following. more
How can I get a spare key?
Please refer to the following. more
What should I do when I have lost my key?
If you are unable to enter your room, and unable to visit our office where you received your keys at the time of making contract... more
I forgot my PIN number to a home delivery box. What should I do?
Please insert a pin in the holes located behind a dial lock, and dial the number on the same row as the inserted pin. Dials get stuck at a set PIN number. more
Please tell me how to use a home delivery box.
Please refer to the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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