Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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FAQ videos

【FAQ video】 How to use Leo Lock
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【FAQ Video】How to buy & watch L MOVIE
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【FAQ Video】How to cancel LEONET optional service
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【FAQ Video】How to subscribe to each LEONET optional service
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【FAQ Video】How to register credit card information
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【FAQ Video】How to buy LEONET points
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【FAQ Video】When Wi-Fi connection disabled
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【FAQ Video】In case of connection error
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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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