Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

Video regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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Information about the apartment

How do I submit (register) my email address?: Leopalace asks that customers who are moving in to register their email address. more

Where should I contact for inquiries regarding management (room cancellation / repair)?: For inquiries regarding room and building management, please contact us by e-mail or call.※At these receptions, there are no holidays except for New Year's Holidays, Golden Week and Summer Holidays. more

About inquiries: Please check the following. more

[For new residents] Information on apartment use: Thank you for moving into Leopalace21. more

What should I do if I have trouble throwing out cigarettes or littering them?: If you have any inquiries regarding violations of manners such as smoking in the common passage,throwing away butts or littering, please contact us through the "Inquiry Form" or contact the Service Center. more

Security equipment has been installed in the room. How can I apply and use it?: For inquiries regarding application and use of security servicesPlease contact to free call 0120-0080-21 (reception hours from 9:00 to 20:00) for confirmation. more

Is it possible to consult in a foreign language?: Leopalace also supports foreign customers. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

（Business hours:10 a.m.-6:30 p.m.）

※Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.