Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. Is it possible to consult in a foreign language?

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Is it possible to consult in a foreign language? Updated date 2019.08.30

Leopalace also supports foreign customers.

We can accept foreign language consultations at the following contact information.

■ Global Service Center ■
0120-984-578 (reception hours from 10:00 to 19:00)

* Available languages are Chinese, Korean, English, Portuguese and Vietnamese.

There is also a FAQ site for each language.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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