Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. Where should I contact for inquiries regarding management (room cancellation / repair)?

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Where should I contact for inquiries regarding management (room cancellation / repair)? Updated date 2020.01.25

For inquiries regarding room and building management, please contact us by e-mail or call.
※At these receptions, there are no holidays except for New Year's Holidays, Golden Week and Summer Holidays.

Inquiry by email

Please let us know the details of your inquiry from the "Contact Form".
We will contact you after confirming.
※Please note that it may take some time to contact the resident.

Inquiry by call


For inquiries regarding room cancellation, building equipment failure (repair request), rent payment, and other aspects of life, please select asterisk and No,2.

※Asterisk and No, 4
The medical / health consultation service is a service that can be used only by residents who have subscribed to [Resident comprehensive service & key security system] or [Resident support system].

※Asterisk and No,5
Inquiries regarding room search [9:00 to 20:00]

※For inquiries about LEONET, please contact us at 0120-911-521 (business hours from 9:00 to 20:00).

※Please quote the apartment number in the contract when you make an inquiry.

Inquiries after business hours

After the business hours (19:00 to 10:00 the following day), various services are provided for residents who have subscribed to the "Tenants comprehensive service & key security system" or the "Tenants support system". We also accept urgent inquiries such as incidents and accidents. (0120-590-080)
※We do not accept inquiries about living related / room cancellation.


For residents who have not subscribed to the service, please contact us during business hours between 10 am and 7 pm.

Click here for details on support services.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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