Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. Dirt falls from the kitchen ventilation fan. What should I do?

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Dirt falls from the kitchen ventilation fan. What should I do? Updated date 2017.06.28

In the case of long-term use, there is a possibility that the dirt adhering to the ventilator fan cover, propeller, etc. has fallen as water droplets

Please remove the cover of the ventilator fan once and check whether dust and dirt are accumulated.

How to remove the ventilator cover.(Video)

※Please turn the power off before cleaning.

It shows no sign of improvement even if cleaning it, please let us know by "inquiry form" or contact the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

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