Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Kitchen
  3. The light(fluorescent) in the kitchen doesn't work.

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The light(fluorescent) in the kitchen doesn't work. Updated date 2019.07.16

Please check the followings.

  1. A power button for kitchen light may be at a stove. A kitchen light isn't on before pressing a main power button at a stove.
    Please refer to this page for further information.
  2. When a light isn't on even though you turn it on, a fluorescent light may be burnt out.
    Please note light may not be on when a fluorescent light or a glow lamp is loose. Please refer to this page for further information.

A fluorescent light is a consumable. Therefore, we are asking our tenants to exchange it by themselves.

※We will exchange a light bulb or a fluorescent light without any charge if they went out within one month from your move-in date, or if you purchased support service plus.
Please contact us through an inquiry form or by phone if you would like.

There are various kinds of bulbs and fluorescent lights. Please purchase the same type at your local DIY store or electronics store.

※If you bring the installed light bulb (fluorescent light) with you, it would be much easier to find the appropriate one.

If you are unable to exchange a light by yourself, we will help you with service charges(JPY 3,780). Please contact us through an inquiry form or by phone if you would like.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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