Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Kitchen
  3. What kind of pan can be used with a radiant heater (stove)?

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What kind of pan can be used with a radiant heater (stove)? Updated date 2019.10.07

Please check the following.


● About the instruction manual
Please refer to the following after confirming the model and part number of the IH heater and radiant heater.
* Typical products are available, but if you do not have one below, please contact us for the model and part number.

Attached files

GBH-HW230-2.pdf (1.51 MB)
IBI-125RE-2・IBI-227RE-2N・IBI-227REB-2.pdf (933.15 KB)
KAC-SR12F.pdf (1.09 MB)
KAC-SR27DF・KAC-SR24DF.pdf (1.14 MB)
RBH-21K2 RBH-21K1.pdf (1.25 MB)
RBH-HR230K2.pdf (1.92 MB)
TBH-46TSA.pdf (2.88 MB)
RBH-21K1A.pdf (1.56 MB)
RBH-11K1.pdf (1.51 MB)



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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