Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Kitchen
  3. Hot water does not flow from the faucet, although cold water flows. What are probable causes?

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Hot water does not flow from the faucet, although cold water flows. What are probable causes? Updated date 2016.08.06

Please refer to the following.

  • When the temperature goes down during the winter season, water-supply pipe in water heater may be frozen.
    In that case please wait until the temperature goes up. It will be naturally unfrozen.
  • If it is not frozen, it is possible that water valve in water heater is closed for some reason.

Please check the status of water valve by referring to the following.

1. Open the door under water heater. (Regarding how to open the door, please refer to 「I don't know how to open the door under water heater next to the entrance.」)

Open the door under water heater


2. Please check the status of water shutoff valve.

Please check the status of water shutoff valve

※Depending on apartment type, there is another water shutoff valve under the kitchen sink.
Depending on apartment type, there is another water shutoff valve under the kitchen sink
※When you are unable to find any trouble of each water shutoff valve, please switch off and on the indoor breaker. (It might be a temporary error of water heater.)

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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