Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Kitchen
  3. Kitchen lighting and ventilation fan do not work. What should I do?

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Kitchen lighting and ventilation fan do not work. What should I do? Updated date 2017.06.28

The switch button of the lighting / ventilation fan may be integrated with the switch of the electric stove, please confirm the operation panel part on the front side of the stove.

In the case of the following type, turn on the main switch and press the light / ventilation fan button.

If you do not turn on the main switch, the light / ventilation fan button will not react.


In the case of the following type, turn on the lighting / ventilation fan switch as it is.

Kitchen stove about how to use it

If it does not operate even if the switch is turned on, there is a possibility of failure, so please inform us through "inquiry form" or contact the service center.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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