Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Kitchen
  3. The gas stove will not ignite, is it a malfunction?

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The gas stove will not ignite, is it a malfunction? Updated date 2017.06.28

Please refer to the following.

  1. Please check whether hot water will come out indoors.

    If there is no hot water, gas may be blocked by the gas meter, so please try the gas recovery work.
  2. If you can not use gas stove only, please check whether the gas main plug is closed

    Please confirm here about gas main plug.
  3. Please confirm here about gas main plug.

    A battery is installed in either of the left and right of the front of the gas stove with a lid inside.
    If the fire disappears when you release your hand from the switch, the battery may be exhausted.
    After confirming, in case of running out of batteries, please change the battery by the customer.
※In some models such as Paloma PD - 20S, there may be a battery case while removing the top plate.
※Battery stove batteries are installed in the place shown below.
※we will exchange the battery out within one month of moving in without charge, please inform us through "inquiry form" or contact the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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Telephone inquiries are also available at the following numbers.


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