Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Kitchen
  3. When I try to use a front burner, a light flashes and doesn't get warm. What are probable causes?

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When I try to use a front burner, a light flashes and doesn't get warm. What are probable causes? Updated date 2016.08.08

If your cooktop has two burners, the front burner may be an induction heater, and the rear burner may be a radiant heater as shown in the following pictures.

You can find a letter "IH" on the surface of stove.

If your cooktop has two stoves, the front stove may be an induction heater, and the rear stove may be a radiant heater as shown in the following pictures

If all flashlights are on after using a front burner for a minute, you may not be using an IH-enabled pan.
Please check if your cooking utensils are IH-enabled.

※An induction heater does not heat just by pressing the power button.
Only when IH-enabled cooking utensils are placed, it starts heating.

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For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

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Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

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