Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Kitchen

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The light(fluorescent) in the kitchen doesn't work.
Please check the followings. more
Do not know how to remove the kitchen fan cover and install it.
Please follow the instruction bellow. more
I don't know how to remove the fluorescent light bulb in the kitchen.
Please refer to the following. more
The gas stove will not ignite, is it a malfunction?
Please refer to the following. more
I do not know the position of the gas stopper's main plug.
There is a case that the main entrance of the gas stove is installed in the storage under the kitchen. more
Kitchen lighting and ventilation fan do not work. What should I do?
The switch button of the lighting / ventilation fan may be integrated with the switch of the electric stove, please confirm the operation panel part on the front side of the stove. more
If you use a stove, the breaker will fall. What should I do?
In case of spilling the pan or applying water, the electric hob may break down and the breaker may fall. more
The gas cooking stove does not stabilize. Is it a malfunction?
Please refer to the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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