Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Kitchen

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Kitchen lighting and ventilation fan do not work. What should I do?
The switch button of the lighting / ventilation fan may be integrated with the switch of the electric stove, please confirm the operation panel part on the front side of the stove. more
If you use a stove, the breaker will fall. What should I do?
In case of spilling the pan or applying water, the electric hob may break down and the breaker may fall. more
The gas cooking stove does not stabilize. Is it a malfunction?
Please refer to the following. more
Dirt falls from the kitchen ventilation fan. What should I do?
In the case of long-term use, there is a possibility that the dirt adhering to the ventilator fan cover, propeller, etc. has fallen as water droplets more
Water is leaking from kitchen floor. What should I do?
It may be leaking from the water pipe under the kitchen. more
Water leakage from kitchen faucets/water pipes. What should I do?
Please check the place of water leaks, and contact us with an inquiry form or a phone call. more
A fan in the kitchen doesn't work. What should I do?
If dust is accumulated on the propeller of the ventilator, which may cause malfunction. more
When I try to use a front burner, a light flashes and doesn't get warm. What are probable causes?
If your cooktop has two burners, the front burner may be an induction heater, and the rear burner may be a radiant heater as shown in the following pictures. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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