Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. Why, I can not watch the CS channel on LEONET?

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Why, I can not watch the CS channel on LEONET? Updated date 2019.07.24

If other devices such as a hub or wireless device are connected in addition to LifeStick, please check with these devices removed.

Since the CS channel is a service provided via a satellite antenna, it may be temporarily unavailable due to weather (rain or snow).

If the weather has deteriorated, please wait for a while until the weather recovers. If there is no improvement after the weather recovers,there is a possibility that a problem (failure) has occurred. LEONET Secretariat Free Call 0120-911-521 Reception hours 10: 00-19: 00 Please contact us.

If the Life Stick version is old, some channels may not be viewable.
Please update to the latest version by the following operation.

■How to update Life Stick.

(1)Select "Settings" at the bottom of the Life Stick service top screen.
(2)Select "Device Information" and select "System Update". Start the update.

※If you have registered a Google account.
Before updating, select [Google (email address)] at the bottom of "Settings",select [Delete Account], delete the account, and then update the system.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

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