Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I want to signed up for a LEONET Internet service, when can I start use it?

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I want to signed up for a LEONET Internet service, when can I start use it? Updated date 2019.07.24

Please check the following.

You can use the Lifestick immediately after the contract.

If you made the contract at the Leopalace Center, also be available from the day of the contract date.
※ Only room under corporation name can make contract at store

If you want to use wi-fi, please refer to the following.
・ If you made a contract after LEONET initial setup, click here.
・ If you do not have the initial settings, click here.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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