Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet
  3. LEONET TIMES has not arrived. Can you send it?

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LEONET TIMES has not arrived. Can you send it? Updated date 2019.07.24

You can apply from [My Room] on the LEONET TOP page on your TV.


Please select "LEONET Information". There is an application form at the bottom.
※It takes about a week to deliver, Thank you for your understanding.

LEONET TIMES distribution schedule

It will be deliver between 20th to the present month 1st.

※Please confirm the program schedule of CS channel by the following method.

▼ From "& Leo" app

※ Please refer to here for the installation method of "& Leo" application.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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