Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I forgot my LEONET ID and password. (before using LEONET)

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I forgot my LEONET ID and password. (before using LEONET) Updated date 2019.07.17

please refer to the following.

LEONET registration certificate

At the initial using of LEONET(Lifestick), you need the user ID and password which is on the LEONET registration certificate or on the confirmation of key receipt. (It is a document you are handed over separately from the contract.)

※Initial ID and password will be sent. If you have already initialized, changed to any ID · optional password, click here.

Necessary information for inquiry form.

  1. Room key number or customer number. ⇒ How to check room key numbner.
  2. Apartment number ⇒ How to check apartment number.
  3. Room number
  4. Name
  5. Reply mail address.

It might take a while to reply for your inquiry, so it would be appreciated if you could understand.

Those who registered phone mail address and set countermeausres against junk mail, please allow us to receive a mail from 「」



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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