Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Who do I contact for inquiries about LEONET? Updated date 2019.11.29

If you have any questions, please check the Leonet support menu.

Inquiries about LEONET are accepted at the following.

[LEONET office Free Call] 0120-911-521 (Business Hours 10:00 - 19:00)

[Inquiry Form] Questions about LEONET service
※Depending on the content of your inquiry, we may respond by phone or letter.
※Please be aware that it may take some time to respond.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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