Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. What kind of service is LEONET shopping?

To Category List

What kind of service is LEONET shopping? Updated date 2017.07.10

It is Leopalace21 offical mail order service packed with leopalace life recommended furniture, applianace, and stuff.

We also have various furniture and home appliance for living such as storage.

Leopalace Online Shopping (Web, mobile)

The payment method can be chosen from credit card, bank transfer, cash on delivery, and Leonet point.

Click here in case of using from web, mobile.

Click here to check about the details of payment method and order flow.

Lセレクト (L-select) (From Life stick TV screen)

The payment method can be chosen from [Credit card, Leonet point.]
Since you can not specify the date and time, please check the delivery schdule that is displayed.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page