Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. Can I apply the move-out from LEONET (Life Stick)?

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Can I apply the move-out from LEONET (Life Stick)? Updated date 2019.07.22

To apply for move-out, visit the TOP page of LEONET on your TV, then check "LEONET My Room" then menu.

①Select "LEONET My Room" on the service top.
※Those using the LEONET My Room for the first time, you need to be certified. Please enter your LEONET ID and password.

②Select Menu.「メニュー」⇒ 「" Support / Frequently Asked Questions「サポート・よくある質問」

③Select "Apply for move-out「退出申込」", you will move to the withdrawal application registration screen.
Please read carefully before entering and register

Notes on application

※Only individual contract, members contract, a monthly payment system contract, or a rental contract individually.can apply this form
Please note that you can not apply if your contract is a corporateve (company) contract or for customers with a fixed-term lease contract.

※ The date sent from LEONET (Life Stick) is the withdrawal application date.

※ We can not accept move-out aplication less than 20 days
If you are in a hurry, please apply at the written form or visit our office.

※ You can apply for LEONET (Life Stick) only once with one Leonet ID
If you cancel your application and want to apply again, please do the application by writing or at office.

ID and password are required to log in.
Customers that forgot theset ID and password confirm from here.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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