Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. Can I set the LEONET screen to not be displayed when using wired internet connection?

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Can I set the LEONET screen to not be displayed when using wired internet connection? Updated date 2019.07.14

If you have wired internet connection, we apologize, but the LEONET home page is displayed by default and you cannot change it.

Please register your frequently used websites to the "Home" button or the "Favorites" button on the toolbar of your browser.

If you are connected via Life Stick Wi-Fi, the LEONET homepage will not be displayed automatically when using the Internet connection.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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