Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I use my personal computer with LEONET. Can I use other companies email service?

To Category List

I use my personal computer with LEONET. Can I use other companies email service? Updated date 2019.07.14

LEONET doesn't provide an email service, please use another email service provider.

However, it will be a contract service with another company, so please check with your email provider in advance to see if it can actually be used.

If you continue to use another company's mail service, it may be necessary to change the setting of the email software or do some procedure with the email service provider.

Please contact the provider of the email service for details.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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