Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. What services can LEONET points be used for?

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What services can LEONET points be used for? Updated date 2019.11.28

LEONET points can be used with the following services.


【1】I want to sign up for the Internet. ⇒ Click here for information on various optional services

【2】I want to watch movies and series. ⇒ Click here for how to use L MOVIE

【3】I want to buy products online. ⇒ Click here to purchase from L Select

【4】I want to win prizes in the crane game. ⇒ Click here for how to use Netchi

【5】I want to play videogames without a game console. ⇒ Click here for how to use L GAME

【6】I want to watch educational videos or learn hobbies that could be useful for my work. ⇒ Click here for L School introduction

Please consider that remaining LEONET points at the time of cancellation of the room cannot be refunded.

LEONET points cannot be used for move-out fees or cleaning expenses, etc., please use them on the services listed before.

※Payments can be made not only with Leonet, but also on a PC (web / mobile).
※In the case of moving to another Leopalace, you can transfer your remaining contracts and points by logging in again with your LEONET ID and password.

【Click here for the transfer method】

If you have already moved out, you can use points for L MOVIE or shopping.
※Please note that points have an expiration date after you move out or don't transfer over you account.
【LEONET point expiration date】

If you have any questions, please contact the LEONET Department (Toll Free 0120-911-521 reception hours 10: 00-19: 00).



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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