Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I currently have the contract for optional services with rent payment account debit, can you change to another plan?

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I currently have the contract for optional services with rent payment account debit, can you change to another plan? Updated date 2019.07.19

Please check the following.

First, the cancellation procedure of the Internet is necessary in either Life Stick, "& Leo" application, site for exclusive use of tenants [My Page].

・Canceltion of optional service from Life Stick
・ Cancelation of optional service from "& Leo" application
・ Canceltion of optional service from tenant site only [My Page]

If the contract described above is carried out, after the contract for Internet usage fee (rent payment) has expired, a new contract can be made using either Life Stick, "& Leo" application, or tenant-only site [My Page]. .

・Contract of optional service from Life Stick
・contract of optional service from "& Leo" application
・contract of optional service from site for exclusive use of resident [My page]

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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