Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I registered my e-mail address at the time of my rental contract, but I still receive an e-mail after canceling the contract. What should I do?

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I registered my e-mail address at the time of my rental contract, but I still receive an e-mail after canceling the contract. What should I do? Updated date 2019.11.30

In order to stop delivery emails for various services, etc., you need to complete the procedure to stop delivery.

You can change the delivery settings by logging in to the resident-only site or by using the URL described in the delivery email.

●Unsubscribe procedure
①Access the resident-only site and click "Click here if you have canceled your contract".
※Please contact if you lost your LEONET ID and password.

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②Click 「ご登録情報を確認・変更する」(Confirm/change registered information)

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③Click 「登録情報」(Registered information).

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④Check 「メール配信」(Mail delivery) in the 「メールサービス」(Mail Service) or 「受け取らない」(Unsubscribe) from 「女性入居者向けメルマガ」(Mail Magazine for female tenants), and click 「変更を保存」(Saviing changes).

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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