Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I want to make a contract of LEONET Standard plan or Premium plan. (Life Stick)

To Category List

I want to make a contract of LEONET Standard plan or Premium plan. (Life Stick) Updated date 2018.02.08

Please refer to the following.

New contract of option service, you can make a contract from MYROOM(マイルーム) menu at LEONET top page on TV.

  1. Select 「LEONETマイルーム」(LEONET MYROOM) on service top page.

  2. Select the Menu on the left, and choose 「登録情報・契約情報」(Registration and contract information).

  3. Select "LEONET option service" from the contract information, subscription, cancellation section.

  4. 【New contract of option service】Currently avaiable services are displayed. Select the option service you wish to subscirbe to.

  5. Subscription about option service you selected will be displayed. Please confirm and Select "Proceed to contract" at the bottom of the screen.