Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. Register tenants' dedicated site "My Page" / "& Leo" app

To Category List

Register tenants' dedicated site "My Page" / "& Leo" app Updated date 2019.07.23

In order to use LEONET service for the first time, initialize LIFESTICK by the following method.

● How to install "& Leo" app
following QR code scanned by the barcode reader by your phone camera,
Or Please search for "& Leo" in each app store and download it.

google play

App Store

①After installation, select "Initial setting (the first person to set LEONET ID)".

②After entering the initial LEONET ID and initial password, select "Initial Settings".
■Refer here how Login to LEONET.⇒■ Login to LEONET

The site dedicated to tenants "My Page"
Enter "LEONET ID / Password" for tenant login and select "Login". After select it will move to another site.

■Refer here how Login to LEONET.⇒■ Login to LEONET

■ Login to LEONET
①Confirmation screen of terms of use will be displayed.
Please confirm the terms of use and if you agree, select "Agree".

②Select "To new registration screen".

③"Initial LEONET ID" described in the registration confirmation or key delivery confirmation
Please enter "Initial password" and select "New registration".

④Decide and enter a new LEONET ID and password.
In addition, register customer information such as mobile phone numbers after entering select "confirm"
※ In the case of contract by corporation, there are input items such as name, nationality.

⑤Confirm your entry and if there are no mistakes, select "Register".

⑥ If you register a mobile phone number on ⑤ (number that starts with 070, 080, 090)
A PIN code (6 digits) will be sent to the registered mobile phone.
Enter the 6-digit code sent on the entry screen and select "Authentication".
※ If you do not have a mobile phone number (phone number starting with 070, 080, 090)
Or "Don't want to use SMS authentication"Click here

⑦Room contract information confirmation screen. With "initial setting number" described in registration confirmation
If there is no mistake in the room number, select "Register"

⑧When this screen is displayed, login is complete.
If you select "Next", you will move to the original page ("& Leo" app / resident only page).

●In the case of "& Leo" app

①A brief description of the & Leo app.
Please confirm the contents and select "Next".

②After setting location information acquisition and notification, select "Start" and registration is complete.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page