Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. What is Life Stick?

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What is Life Stick? Updated date 2017.10.04

It is a new LEONET tuner that adopted Googl's Android TV.

It features high image quality, you can enjoy various applications such as youtube etc. on TV screenm video service and CS service.

Voice search is also possible, so you can search without the hassle of keyboard input.

Also, because it also has a WiFi function, it is also possible to enjoy the Internet easily.1.jpg

If you are moving in and you do not have a Life Stick in your room, feel free to contact us.

Application for Life Stick (here please prepare LEONET ID and password)

※Application for Life Stick is free. (Optional extra contract is separate)

Free service

  • CS viewing (4Channels)
  • CS On-demand TV
  • Download / use viewing other applivations
  • Abema TV

Pay service

  • Internet usage
  • CS viewing plus (+7Channel)
  • AT-X watching
  • TSUTAYA movie for LEONET
  • eBookJapan for LEONET

Payment by credit card・WEB money・Convenience store・LEONET point.
Settlement can be selected depending on the service contents.

※LEONET Point (1point=1円)

◇Optional extra service◇





For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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