Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet
  3. How connect a TV with a Life Stick

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How connect a TV with a Life Stick Updated date 2017.04.21

Please refer to the following.

  1. Please connect a Life Stick main device to a HDMI port on a television. 1.png
    If there is a difficulty to connect a Life Stick main device to a television, please use a HDMI extension cable.

  2. Please connect the LAN cable and AC adapter installed in the room. Please plug AC adapter into the socket. 2.jpg
  3. Please connect the power cable of the AC adapter to the terminal of the Life Stick main device.Press the input select button on a TV remot control, and switch to the conncected HDMI.3.jpg

Wiring connection is now complete.

If there is no HDMI port on the TV installed by Leopalace, please contact us via "Contact form" or contact our service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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