Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I don't have initial configuration number for Life Stick initial setting.(Login)

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I don't have initial configuration number for Life Stick initial setting.(Login) Updated date 2019.07.19

It's described in the [LEONET registration confirmation].

■LEONET registration confirmation

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※The initial configuration number for tenants moved in Leopalace before June 2016 have is the user ID of LEONET. (The ID of the initial value, not the ID set arbitrarily)
Please select 【登録確認書がない方】(Those who don't have the registration confirmation) in Life Stick login menu if you don't have LEONET registration confirmation and don't know initial ID. Go next after entering key number, AP number, and room number.

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If you don't know your AP番号(building code) please click here

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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