Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

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This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. If you are a corporate customer and before LEONET initial setting Life Stick launched When "Please enter your password" is displayed.

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If you are a corporate customer and before LEONET initial setting Life Stick launched When "Please enter your password" is displayed. Updated date 2017.10.04

Within the same corporate contract, if the residents who used to use the Life Stick have already used Life Stick before, due to the tenant chagne, etc., the following password request screen will be displayed after starting Life Stick.

Select [初期設定を開始する] "Start initial setting" and initialize the information, you can set new LEONET ID, password and secret questions.

If you have already initialized, changed your ID to any ID・optional password, here.


  1. [初期設定を開始する] Select "Start initial setting".
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  2. Select "Start initialization" [初期化開始].1018-2.jpg
    ※When initialization is done, please understand that the information of registered contents including the LEONET point and contacted option service, these will be deleted.

  3. Initializing screen. It may take about 10 to 20 minutes.初期化プロセス.jpg

  4. After initialization, when [Life Stick リモコンのペアリング] "Life Stick Remote Control Pairing" → "Login to Google" [Googleへのログイン] is completed, the screen link to the LEONET initial setting screen.

Login to LEONET

  1. It is confirmation of agreement to the LEONET Terms of Service. If you select "Check Terms of Service", you can check the contents. After confirming the contents, if you agree, select [同意する] "I agree, the screen will link to the next screen.
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  2. We will register customer information from the next screen. Please confirm the contents of the description and select "Next".
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  3. Choose who does not have registration confirmation.
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    ※If you know the initial setting number, please input "initial setting number", "No.room" and proceed to ⑥.

  4. Enter "番号(Key number)", "AP番号(Ap number)", "号室(Room number)" and select "次へ(next)".
    Click here for confirmation of key number
    Click here for how to check AP number
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  5. "Initial setting number (Initial LEONET ID)" will be displayed. Please check next "次へ".
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  6. "法人契約で初期化した方(Who initialized with a corporate contract)" will be selected.
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  7. Please check precaution statement, if you agree with it, you can get new ID"[新規LEONET ID取得].
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  8. Register "LEONET ID" with any half-width alphanumeric character 4 digits or more, and register "パスワード(password)" with any half-width alphanumeric character 8 digits or more.
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    ※Please input in combination of both English and numbers.
    ※"LEONET ID" and "password" you register here are necessary information in order to use the LEONET service in the future. Please take care and keep it in a safe place so that you do not forget it.

  9. Please select a secret question.
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  10. ⑨Please input answer.
    ※If you forget "LEONET ID, Password", we might ask you about secret question to confirm identification. Please do not forget your LEONET ID and please make note.
    ※You are able to use Kanji, Hiragana and Katakana for secret question's answer.
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  11. "氏名(name)", "生年月日(date of birth)", "性別(gender)", "電話番号(Phone number)".
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  12. ⑪Please make sure all information and select 登録(register)".
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  13. Login is complete here. Select 次へ(next) to go to the service TOP screen.
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  14. Initial setting is completed, but please finish another initial setting in the menu:マイルーム(MYROOM)
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  15. Please input your LEONET ID and password and select "再認証(re-enter)".
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  16. It's completed MYROOM initial setting by this screen. (It's unnecessary to input your ID and password by this time.)
    1018-19.jpg
    ※It can be used to confirm, change, and contract of internet in MYROOM menu.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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