Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. When using the Life Stick, the TV screen frequently displays "Please enter your password."

To Category List

When using the Life Stick, the TV screen frequently displays "Please enter your password." Updated date 2019.06.13

Please refer to the following

If your room contract is under an corporate name and you uses LEONET services, the screen "Please enter your password" may be displayed. (after restarting and, the device has not been used for 12 hours and started to be use)

It is a measure to prevent the use of inappropriate accounts, so please understand.
By entering the password set by the customer, the service top screen is displayed.

In addition, password entry can be abbreviated for 30 days from that day, if the setting is ON from Life Stick L My Room> Registration information ・ contract information(登録情報・契約情報)> Registration・setting information management(登録・設定情報管理)> Password omission setting.(パスワード省略設定)
※ When leaving the room, be sure to turn off the setting before move out.




For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page