Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. When using Life Stick, "Please enter your password" it appears frequently on the TV screen.

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When using Life Stick, "Please enter your password" it appears frequently on the TV screen. Updated date 2017.10.04

Please refer to the following.

When the contract of the room is corporate name, when using the LEONET service, a screen saying "Please enter your password" may be displayed.
(When restarted or used 12 hours later)

Since it will be a measure to deter the use of inappropriate account, thank you for your understanding.

When entering the password set by the customer, the service top screen will be displayed.

You can omit to enter the password for 30 days if you turn on the setting from registration & contract information on Life Stick MYROOM.
※Please turn off the setting when moving.
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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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