Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet
  3. Resident application "LEOLIFE"

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Resident application "LEOLIFE" Updated date 2017.10.04

"LEOLIFE" is an application that comprehensively supports the lives of customers who live in Leopalace.

Main function

  1. Safety confirmation on the Leopalace side at the time of disaster.
  2. Receiving weather and disaster information.
  3. Room guide.
  4. Disaster prevention map
  5. For Resident page (My page)
  6. Link to Leonet apps and Leonet TV
    ※If you did not downloaded, it will link to the download page.

How to install LEOLIFE application

Please read the following QR code with the barcode reader of the mobile phone camera or search by "LEOLIFE" at each store and download it.
※Login requires LEONET ID and password. Please also refer to the initial setting guide.






For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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