Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. How to apply for Taikyo Service (from Lifestick)

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How to apply for Taikyo Service (from Lifestick) Updated date 2019.11.28

You can apply from the Life Stick (L-MyRoom app), the "& Leo" app (Android only), or the resident-only website "& Leo".

※You can apply within 30 days of the move-out date if you are already a resident, or within 90 days after the move-out date.

Click here for details of the Taikyo Service.
■ How to apply from Lifestick

Click here for details on how to apply from & Leo
① Select L MyRoom.

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②From the menu, select "Registration Information / Contract Information".

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③Select "LEONET optional services".

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④ Select "LEONET Service Basic Pack" from the option service new contract.

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⑤An explanation screen for the Taikyo Service appears. Read carefully and select "Proceed to application process".

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⑥If "phone number" "credit card information" "email address" is not registered in the registration information,
The following screen is displayed.
※Registration is required.

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■Phone number registration

[1] When you enter a phone number, a PIN code will be sent to the entered phone number via SMS.

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[2] Enter the received PIN code and select "Register" to complete registration.

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■ Credit card registration

[1] Input the information for "Card Number", "Security Code", "Expiration Date" and "Birth Date" and select "Confirm".

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■ E-mail address registration
Enter your e-mail address and select "Change".
A confirmation email will be sent to you to complete registration.

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⑦ Select rental or purchase.

■For rental

All-you-can-see L MOVIE general content※・A plan contract that includes Secure Settings Support is needed.
1,408 yen per month (tax included)
The contract period is 24 months. Mid contract cancellation is not possible.
Payment is by credit card only.

【How to use Lifestick】
Check "Rental". Please check the payment method and other information.

【LEONET upgrade option】
Upgrade is unlimited watch of adult-oriented content ※
In addition to the basic fee, you can use it for 1,080 yen (including tax) per month.

【Information about connection】
If you choose the option [I need guidance], you will receive a call at a later date.
The contract is still not completed at this point.

※Some latest movies are not eligible for unlimited viewing.
Unlimited viewing movies are the ones in the unlimited viewing menu of L MOVIE.
Rental tickets, LEONET points, video coins, etc. are required to view movies that are not subject to unlimited viewing.

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■ When purchasing

Purchase a new "Lifestick". 12,744 yen (tax-included)
In addition to purchasing, you can choose to apply for a basic plan contract. Monthly 1,026 (tax included)
Payment is by credit card only.

【How to use Lifestick】
Check "Purchase". Please check the payment method and other information.

【LEONET Basic Pack】
In addition to purchasing the new "Life Stick" main unit, choose "apply" for getting Secure Settings Support and unlimited viewing of L MOVIE regular content.
To purchase only the new "Life Stick", select "Do not apply".

【LEONET upgrade option】
Upgrades for unlimited viewing of adult-oriented content.※
In addition to the basic fee, you can use it for 1,080 yen (including tax) per month.

【Information about connection】
If you choose the option [I need guidance], you will receive a call at a later date.
The contract is still not completed at this point.

※Some latest movies are not eligible for unlimited viewing.
Unlimited viewing movies are the ones in the unlimited viewing menu of L MOVIE.
Rental tickets, LEONET points, video coins, etc. are required to view movies that are not subject to unlimited viewing.

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⑧Enter Life Stick shipping information.
Please enter information about your new residence after you leave Leopalace.
※Even if you enter your current Leopalace address, we cannot deliver it.
If you have subscribed to a plan, please note that the delivery date will be the service use start date, and even if you do not receive it on that day, you cannot change the service use start date.

Please enter the desired delivery date after the Leopalace contract end date and after 7 days from the date of application for Taikyo Service (the day you apply for it).

If the information you entered is correct, select "Next".

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⑨"Notes on contract" for each selected plan is displayed.
Please check carefully and select "Next".

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⑩This is the confirmation screen for the application. If everything is correct, select "Apply" to complete the procedure.

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Please contact the following toll-free number for inquiries about Taikyo Service.
■LEONET Taikyo Support window
0120-210-955 (9: 00-20: 00 * Excluding the year-end and New Year holidays)

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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