Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet
  3. I want to know the functions of Leo Remocon

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I want to know the functions of Leo Remocon Updated date 2019.11.26

With Leo Remocon, you can control your home appliances with your smartphone or tablet, both indoors and outdoors.

The remote control of home appliances can be integrated into smartphones and tablets to control air conditioners, TVs, lighting, LEONET (Life Stick), etc.


■Introduction of LeoRemocon



Click here for wiring method
Click here for settings and operation methods



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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